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Neil Johnson

From frontline adviser toCEO.

I’ve run large, regulated UK services and delivered results: 20+ years in healthcare, education and employability, a £120M P&L, 800 staff and 25 sites.

Neil Johnson

Chief Operating Officer · Director of Operations

Absolute Clarity · Abu Dhabi

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50%of global P&L
£120M+P&L across eleven countries
1Mparticipants across 25 sites
200kpeople in sustainable work

Who I am

My mission and purpose

To make a difference in people's lives and lasting positive impact in the community I serve.

Placeholder: video

My values

Honesty

Video

Integrity

Video

Accountability

Video

Results

Video

CV, references and quotes

Two versions, available once signed off.

Experience

  1. C-Suite Executive & Strategic Advisor · Strategic Executive Advisory · September 2023 to Present
  2. Group Chief Executive Officer · Finchale Group · August 2021 to June 2022

    Led a four year reconciliation of finances and contracts, then a 2.5 year business plan signed off unanimously by the Board of Directors and the Pension Trustees.

  3. Interim Chief Executive Officer · Finchale Group · July 2021 to August 2021

    Competed against an external field in an open selection process and was appointed permanent Group Chief Executive Officer.

  4. Interim Chief Executive Officer · Coquet Trust · March 2020 to June 2020

    Led the charity through the first wave of COVID 19, with fully remote leadership in 14 days and no confirmed cases among the people supported.

  5. Director of Employment Services · Shaw Trust · May 2017 to April 2018

    Full operational accountability for the UK employability division across 25 contract package areas; sole executive contact for the DWP Director at weekly reviews.

  6. Divisional Director England, Integrated Human Capital, Employability and Health · Ingeus UK · January 2015 to December 2016

    £120M P&L, half of the global P&L across eleven countries. Brought six England regions into one division of 25 sites and 800 staff.

  7. Regional Director, North East and Yorkshire · Ingeus UK · December 2013 to December 2014

    Selected to lead the merged region; improved Yorkshire on every key metric.

  8. Regional Director, North East · Ingeus UK · April 2011 to November 2013

    Opened a greenfield region and mobilised two DWP contracts.

  9. Director of Operations, North of England · Working Links · 2003 to 2010

    Frontline Employment Adviser to Director of Operations, with seven promotions in seven years.

  10. Earlier

    Professional football alongside secondary school; a diploma in sports injuries, then Academy Physiotherapist at Sunderland AFC.

References

His action centred leadership was the perfect solution to our woes. He is a natural leader, a team builder, a lateral thinker and focused. Above all he possesses great follow through – he does what he says he will do. We are indebted to Neil and I would recommend him to any organisation in need of a high performing and visible leader.David Rowland, Chairman of Trustees, Coquet Trust
I had the pleasure of working alongside Neil as a fellow divisional director for five years and found him to be a results driven senior business leader with a strong personal value set which underpins everything he does. Neil always brought a strong commercial mind-set and clarity of focus to our leadership team, something which was instrumental in the market leading performance he led his teams to achieve.Paul de Pellette, Director of UK Employability, Ingeus
Neil demonstrated he could implement and deliver the strategic vision of the business and turn it into operational reality. With excellent relationship management ability, both internally and externally, stakeholders follow Neil… Neil leads from the front and is determined and focused, with an eye for detail when it matters. I have not worked with such a committed and commercially astute Operations Director.John Bramley, Regional Accountant

Services

Operational turnaround

Failing contracts and services brought back to the top of the league table.

Board ready business plans

Plans and financial models that boards and trustees sign off.

Regulatory readiness

Services built to meet DoH, ADEK and DCD standards.

Performance and people

Clear scorecards, and leaders grown from within.

Sectors

Healthcare

Clinical, physiotherapy and mental health teams run alongside frontline services. Ready for Department of Health Abu Dhabi standards.

Education

Adult education, training and apprenticeships, including the Zodiac Training acquisition. Aligned to ADEK expectations.

Community services

Care and support for people with learning disabilities, and welfare to work at scale. Aligned to DCD frameworks.

A forward look

No matter what business you operate or work in, being prepared for the future is critical.

AI

AI Agent Models.

Digital Assets and Blockchain

The future of money and the wider use case of blockchain.

Business plan and operating model

Six pillars, delivered through valued business partners in a matrix structure framework.

FinancePerformancePeopleCustomersGovernanceGrowth and Diversification

1

Finance

Commercial discipline at scale.

  • Full accountability for a £120M annual P&L at Ingeus UK, half of the global P&L across eleven countries.
  • EBITDA targets exceeded across multi year contract cycles, through three years of market contraction.
  • £80M revenue across 25 contract package areas in England, Scotland and Wales at Shaw Trust.
  • Prime contractor targets met or exceeded under strict P&L control at Working Links.
Evidence: Ingeus England Division, 2015/16 budget

Placeholder: competence presentation

“Neil's focus was always on the P&L with a view to maximising income and minimising cost, while at the same time delivering external partners contracted outcomes.”Tony Morton, Regional Finance Officer
2

Performance

Contracts brought back to the top of the table.

  • 12 Shaw Trust contracts in formal DWP breach moved from 8th of 8 to 1st nationally within six months, and every breach was lifted.
  • Yorkshire improved on every key metric and league table position, while the North East was lifted too.
  • Sole executive contact for the DWP Director and commercial team at weekly performance reviews.
Evidence: Shaw Trust Work Choice 2017; Ingeus Work Programme Year 6

Placeholder: competence presentation

“Neil is an outstanding operational leader, with a consistent track record of driving exceptional performance from his national team.”Liam Sloan, Head of Business Development at Ingeus
3

People

Leaders grown from within.

  • 70% of the management team promoted internally at Ingeus.
  • Ingeus placed 35th in the Sunday Times Best Companies to Work For during this period.
  • Recruited every member of staff for a greenfield region.
  • Seven promotions in seven years at Working Links, from frontline Employment Adviser to Director of Operations.
Evidence: Ingeus People Plan and KPI framework

Placeholder: competence presentation

“…over 70% of the team were people who had worked their way through the ranks and also a high percentage of his team took up national roles due to the development that they received under his leadership.”Michael Shane, Head of Learning and Development at Ingeus Saudi Arabia
4

Customers

Outcomes for the people we serve.

  • 1M participants served across 25 sites.
  • More than 200,000 people moved into sustained employment.
  • Clinical teams, physiotherapists and mental health clinicians working alongside employment advisers.
  • A backlog of thousands of waiting participants taken on with full contractual compliance.
Evidence: Ingeus England Division; Coquet Trust

Placeholder: competence presentation

“His leadership has helped many thousands of people into work and improved their life chances.”Gary Buxton MBE, Director of Youth Services, Ingeus
5

Governance

Audit ready, every day.

  • A live risk register, with the division kept audit ready across more than 1M participant records.
  • Oversight of a supply chain delivering 50% of primary output.
  • Care Quality Commission, May 2020: "Robust governance including management of risks with Covid and non-Covid risks."
  • A four year reconciliation of finances and contracts at Finchale Group.
Evidence: Ingeus London compliance; Coquet Trust CQC record

Placeholder: competence presentation

“He is transparent in his delivery and accepts accountability for any project that he undertakes.”Pip Plumpton, Compliance and Claims Manager at WISE Ability
6

Growth and Diversification

New regions, new services.

  • Selected over external candidates to open a new region and mobilise two DWP contracts on tight timelines.
  • Operational lead in the acquisition of Zodiac Training, an education provider.
  • Selected to lead the merged region when seven UK regions became four.
  • Brought six England regions into one division of 25 sites and 800 staff.
Evidence: Working Well Greater Manchester extension

Placeholder: competence presentation

“If you are looking for a strong executive operational leader, one who can develop high performing teams and deliver results in all areas of productivity, profitability and growth, then look no further than Neil.”Cheryl Morgan, Senior Performance Excellence Manager at Ingeus

Governance and frameworks

The anchor and foundation for any business.

DoH

ADEK

Community Services

Artificial Intelligence

Digital Assets and Blockchain

Library

Case studies

STAR pages, one study each.

Pillar decks

Six operating-model decks.

Work

Portfolio decks are available on request.

CV

20+ years in regulated services at COO and director level.

Business Plan

The plan signed off unanimously by Board and Pension Trustees.

STAR examples

Shaw Trust 8th to 1st, Coquet Trust and more, one page each.

Regulator readiness

Operating to DoH, ADEK and DCD standards.

Operating model

The six pillars, with evidence for each.

AI and digital assets

How the UAE and Abu Dhabi frameworks fit together for operators.

Selected Social Media Posts

PureHealth launches a three year fellowship for Emirati physicians

X · LinkedInComing soon — post link pending

ADEK brings AI literacy to more than 170 private schools

X · LinkedInComing soon — post link pending

SEHA Al Ain named a stroke Centre of Excellence

X · LinkedInComing soon — post link pending

Contact

Book a 20 minute call, or email me directly.

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